Defining the continuous improvement organization
In this episode, we step back from the tools and talk about why we do continuous improvement in the first place. Inspired by Habit #2 from Stephen Covey’s 7 Habits of Highly Effective People, we explore the big-picture goal: building an organization that lives and breathes continuous improvement—from top leadership to frontline employees. We’ll walk through six key indicators of a high-functioning CI organization: 1. Culture 2. Customer alignment 3. Processes & systems 4. Internal Metrics 5. Leadership and support 6. Outcomes
process mapping excellence
What are the benefits of process mapping? How do you process map? And why do you need a professional to help you do it? Also included is a 1 hour walkthrough on how to process map in Visio in case you want to try!
Defining the Process Improvement Leader
What are the traits, mindset of a great process improvement leader? What are the behavioral derailers that hinder process improvement leaders?